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We try to make our terms as simple as is possible with these sorts of documents. Please contact us with any questions or feedback.

Our Terms

These are the terms that apply when you join Beat Energy™. Read >

These are the terms that apply when you join Energy Locals. Read >

Privacy Policy

We take your privacy very seriously and our Privacy Policy explains how we manage your personal information. Read >

Direct Debit Terms

These terms are for customers who pay by Direct Debit. Read >

Life Support

If you or someone in your household uses one of the below life support equipment, you may be eligible for protection under the life support energy regulations. Read >

Concession Terms

If we apply Government concessions or rebates to your account, they’re covered by these terms. Read >

Standing Offer Terms

The terms of the Beat Energy™ retail standing offer for Victoria customers can be found here. Read >

The terms of the Beat Energy™retail standing offer for all other states can be found here. Read >

Hardship, Concessions, Family Violence and COVID Policy

We know that from time to time customers may find that they are unable to pay their energy bills. Energy Locals provides assistance to customers in line with their published Hardship Policy. Read >

Fees and Charges

Fees and charges can be found here.


Credit card payment fee 1%
A fee of 1% applies to payments made by credit card.

Paper bill fee $2.00
A $2.00 fee applies if paper billed.

Late payment fee $16.00
A $16.00 fee applies for each bill that's paid after the due date.

Disconnection fee for moving out of the premises $50.25
Standard disconnection fee applies. Actual charges may vary, please contact your distributor.

Direct debit dishonour fee
A $11.00 (inc. GST) fee applies if payment is dishonoured or reversed.

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