We try to make our terms as simple as is possible with these sorts of documents. Please contact us with any questions or feedback.
We take your privacy very seriously and our Privacy Policy explains how we manage your personal information. Read >
These terms are for customers who pay by Direct Debit. Read >
If you or someone in your household uses one of the below life support equipment, you may be eligible for protection under the life support energy regulations. Read >
If we apply Government concessions or rebates to your account, they’re covered by these terms. Read >
We know that from time to time customers may find that they are unable to pay their energy bills. Energy Locals provides assistance to customers in line with their published Hardship Policy. Read >
Fees and charges can be found here.
Payment Processing Fee
Debit card transactions are subject to a 0.46% fee and credit card payments incur a 0.81% fee.
Paper bill fee $2.00
A $2.00 fee applies if paper billed.
Late payment fee $16.00
A $16.00 fee applies for each bill that's paid after the due date.
Disconnection fee for moving out of the premises $50.25
Standard disconnection fee applies. Actual charges may vary, please contact your distributor.
Direct debit dishonour fee
A $11.00 (inc. GST) fee applies if payment is dishonoured or reversed.
